Business review pending
These policies describe the proposed service process and this version of the website. Legal business details and a verified contact channel must be confirmed before public business use.
Before work starts
If you cancel before work begins, the proposed approach is to return payments less pre-approved, non-recoverable third-party costs. The final written proposal will confirm the applicable terms.
After work starts
Completed work and approved third-party commitments are accounted for against the amount paid. Any unearned balance is refundable. We provide a breakdown of work completed rather than treating every advance as automatically non-refundable.
Monthly services
Give at least 7 days’ notice before the next billing date to stop a monthly service. Work already delivered in the current period remains payable. Undelivered work and unused advance payments are reviewed against the agreed monthly scope.
How a request is handled
Raise the request through your agreed project communication channel and include the project name and reason. The proposed response target is 5 business days; approved refunds are initiated within 10 business days. Payment-provider processing time may vary. These proposed terms do not override applicable consumer rights.