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POLICIES / DRAFT FOR REVIEW

Delivery & support policy

Prepared 8 September 2026

Business review pending

These policies describe the proposed service process and this version of the website. Legal business details and a verified contact channel must be confirmed before public business use.

When the timeline begins

The timeline starts after scope approval, the advance payment, required account access and essential content are received. Package timelines are estimates; the written proposal confirms the project schedule.

Reviews and launch

You receive agreed review milestones and a final preview. Please provide one consolidated response within 3 business days. Delayed content, approvals or third-party access moves the schedule. Launch takes place after approval and final payment.

Handover and corrections

One handover session of up to 45 minutes is included with website and automation projects. Errors against the agreed scope reported within 14 days of delivery are corrected without an additional fee. New requests and third-party changes are separate.

Ongoing support

Maintenance follows the selected monthly allowance. The proposed acknowledgement target is 2 business days, Monday to Friday, excluding public holidays in India. Acknowledgement is not a guaranteed resolution time. Emergency or 24-hour support is not included.

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